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Privacy Policy

This Privacy Policy outlines how The Lime Envelope (“we”, “our”, or “us”) collects, uses, discloses, and protects personal information obtained from users (“you” or “your”) of our website (“Website”) in compliance with the Protection of Personal Information Act (POPIA) and other relevant data protection laws applicable in South Africa.

1. Information We Collect:

a. Personal Information: We may collect personal information such as your name, email address, contact details, and any other information you voluntarily provide to us when you interact with our Website or use our services.

b. Automatically Collected Information: We may automatically collect certain information about your device and usage patterns when you visit our Website, including your IP address, browser type, operating system, and browsing behaviour through the use of cookies and similar tracking technologies.

2. Use of Information:
a. We use the personal information we collect for the following purposes:

– To provide and improve our services to you.
– To communicate with you about our products, services, and promotions.
– To personalize your experience on our Website.
– To process transactions and fulfil your orders.
– To respond to your inquiries and provide customer support.
– To comply with legal obligations.

b. We may use non-personal information collected automatically to analyse trends, administer the Website, track users’ movements around the site, and gather demographic information about our user base as a whole.

3. Disclosure of Information:

a. We may disclose your personal information to third-party service providers who assist us in operating our Website, conducting our business, or servicing you, subject to confidentiality agreements.

b. We may also disclose your information when we believe disclosure is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

4. Data Subject Rights:

Under POPIA, you have certain rights regarding your personal information, including the right to:

– Request access to your personal information.
– Request correction or deletion of your personal information.
– Object to the processing of your personal information.
– Withdraw consent for the processing of your personal information.
– Lodge a complaint with the Information Regulator if you believe your rights have been infringed.

5. Data Security:

We implement appropriate technical and organizational measures to ensure the security and confidentiality of your personal information and protect it against unauthorized access, alteration, disclosure, or destruction.

6. Changes to This Privacy Policy:

We reserve the right to update or change our Privacy Policy at any time, and any changes will be effective immediately upon posting on this page.

7. Contact Us:

If you have any questions about this Privacy Policy or our privacy practices, please contact us at

POPIA Compliance:

The Lime Envelope is committed to complying with the Protection of Personal Information Act (POPIA) and other relevant data protection laws in South Africa. We ensure that:

– Personal information is collected and processed lawfully and transparently.
– Personal information is only collected for specified, legitimate purposes and not further processed in a manner incompatible with those purposes.
– Personal information collected is adequate, relevant, and limited to what is necessary for the purposes for which it is processed.
– Personal information is accurate, kept up to date, and stored securely.
– Data subjects’ rights regarding their personal information are respected and upheld.

If you have any concerns about our compliance with POPIA or the handling of your personal information, please contact us using the details provided in this Privacy Policy.

Date of last revision: 26 February 2024

This Privacy Policy was last updated on 26 February 2024.